Suzuki GB has picked up the Buyer Suggestions Technique Award on the annual UK Buyer Satisfaction Awards night held in London on Tuesday. Suzuki demonstrated a transparent enchancment in buyer satisfaction and efficiency.
Suzuki submitted an entry for finest buyer suggestions technique on behalf of each its automotive and motorbike divisions and was shortlisted alongside 9 others from varied industries. This award examines the technique in place and the way the effectiveness of the technique is measured.
Denis Houston, director aftersales at Suzuki GB, mentioned: “We’re immensely happy with our achievement in successful a second UK Buyer Satisfaction Award that after once more clearly displays the ever-strong dedication to our prospects.
“Rather than being an award for our brand, this accolade is very much for the people of Suzuki, and we would like to express our sincere thanks once again to our Employees, Dealers and Suppliers for their consistent and strong commitment to our customers who have of course been instrumental in this.”
The 34 sturdy judging panel noticed how straightforward organisations make it for purchasers to supply them with suggestions and the way they shut the suggestions loop to keep up the very best requirements. Suzuki has ranked as the highest Automotive model in eight of the bi-annual UK Buyer Satisfaction Index, since 2019, wherein over 278 organisations are measured throughout 13 sectors.
Jo Causon, CEO, The Institute of Buyer Service, mentioned: “Congratulations to the groups at Suzuki GB for selecting up the Buyer Technique Suggestions award on the UK Buyer Satisfaction Awards this yr.
“Properly collecting, analysing, and understanding customer feedback is a cornerstone of successful service strategies, and this award seeks to recognise that. Well done to all the team and I hope you continue to build on this success.”
