Allianz Companions UK has been reappointed as Volvo Automobile UK’s roadside help supplier, extending its partnership for an extra three years.
Allianz Companions UK has been Volvo Automobile UK’s accomplice of alternative since 2010. Throughout this era, to assist assist the inroads the model has made into the electrical automobile market, Allianz has developed a premium service for Volvo prospects.
This contains deploying Volvo’s personal diagnostic toolkit on the roadside plus retaining specialist Volvo technicians as a part of the roadside help staff.
The shopper journey is absolutely versatile, with prospects in a position to report breakdowns or incidents by telephone or digitally by way of the Allianz Help hub.
This flexibility extends to automobile substitute companies – Allianz will present different mobility choices the place acceptable, together with taxi companies and eco-friendly choices reminiscent of EVs and electrical bikes.
Allianz Companions is ready to proceed its collaboration with Volvo Automobile UK by providing three key programmes, together with the Service Activated Roadside Help (SARA) characteristic. This initiative ensures that Volvo prospects who service their automobiles at registered retailers obtain a yr’s roadside help safety.
Marcus Latchford, Chief Gross sales & Distribution Officer at Allianz Companions, commented: “Over the past 15 years, our roadside help companies for Volvo have reworked from easy restore and restoration to a complete, built-in providing.
“We collaborate intently with Volvo’s staff to drive product and innovation growth, enhancing the superb customer support included in our conventional roadside help bundle.
“We work with Volvo to create a feedback loop on vehicle performance, which helps them understand the real-world issues customers are experiencing and feed that both into maintenance plans and vehicle development.”
