Bumper’s Automotive Aftersales Report 2024/25 discovered 92% of dealership workshops take into account themselves ready for EVs and hybrids whereas simply 15% of shoppers at present personal one and simply 13% are planning to buy one within the subsequent three years.
The research polled the views of 4,269 automobile house owners and 520 service advisors.
Daniel Christie, Bumper’s head of gross sales, mentioned: “As legislative strain grows on carmakers to promote greater proportions of recent EVs, our research reveals how sellers have moved to put money into their workshop operations by tooling up and coaching for EVs and hybrids.
“However, there is a disconnect between what dealers now have in place and the EV ownership and buying intent of their customers.”
Of the service advisors polled, 40% count on EVs will signify the largest pattern shaping aftersales over the following 5 years whereas 12% consider the financial panorama will and 11% consider technological developments would be the most influential issue.
Solely 19% of service departments plan to undertake AI instruments for diagnostics, scheduling or buyer providers within the subsequent 12 months.
Christie added: “The aftersales market is at a pivotal second, the place the adoption of revolutionary instruments, preparation for EVs and a give attention to affordability will decide future success.
“While advances like interest-free finance and digital tools have proven transformative, dealerships must invest in training, staffing and infrastructure to meet evolving customer needs.”
