Buyer demand for self-service in aftersales rose in 2024 as customers embraced digital providers.
Over 2.5 million clients within the UK had been reported to be utilizing digital check-in and check-out options, a 47% improve from the 1.7 million in 2023, in accordance with digital service supplier Tjekvik.
It stated 240,000 UK clients purchased value-add services or products in the course of the digital check-in course of, a 56% rise from the 154,000 clients who did so in 2023.
Tjekvik now has 650 motor retailers utilizing its options within the UK, together with Group 1, Hartwell, John Clark Group, Lithia and Vertu.
The most recent self-service options give clients the flexibleness to examine in and take a look at their autos at a time and place handy for them, both at residence utilizing a mobile-optimised website, or at sellers by way of tablets and touchscreen kiosks.
As a substitute of ready for service advisers to change into accessible, extra clients have been utilizing digital self-service to offer pre-service directions, choose added-value gadgets, present authorisation and drop off their keys.
Christian Mark, CEO and Co-founder at Tjekvik, stated: “The marked rise in digital self-service adoption shows how more customers are prioritising convenience and efficiency in their aftersales experiences.”
