JS Holmes, based mostly in Wisbech St Mary, has been awarded the World Award for Aftersales for the 2023/24 monetary 12 months by Nissan. The household owned enterprise lately transitioned from being a Nissan foremost vendor to an authorised repairer.
The accolade acknowledges the dealership’s place within the UK Nissan community as a pacesetter in service and elements provision. It additionally displays the workforce’s dedication to customer support.
Firm director Alex Holmes stated: “We’re extremely honoured to obtain this prestigious world recognition from Nissan, particularly as that is the third time we’ve received this award.
‘‘It speaks volumes concerning the exhausting work, dedication and experience of our complete aftersales workforce.
“Our mission has all the time been to supply distinctive service to our prospects, and this award is a testomony to our continued dedication to excellence.’’
The 4 key pillars of JS Holmes’ aftersales operation are complete buyer satisfaction, environment friendly and clear processes, prepared entry to real Nissan elements, and the adoption of superior applied sciences to enhance service supply.
Holmes added: ‘‘Final 12 months was our last 12 months as a Nissan foremost vendor after 49 years. As an authorised repairer, we stay proud to characterize the model.
“We have many members of staff who have been with us for more than 20 years – many of them helped us win our previous Global Awards.”
