Tjekvik and Pinewood.AI have launched a brand new Software Programming Interface (AP) which can synchronise digital self-service aftersales applied sciences with supplier administration programs. The mixing has been piloted by John Clark Motor Group and might be launched throughout all its websites.
The answer will cut back guide processes and total assist dealerships present prospects with a seamless digital expertise.
Robert Pettigrew, divisional aftersales supervisor at John Clark, mentioned: “Upgrading the combination between Tjekvik and Pinewood.AI has been a significant development for our dealerships. The actual-time knowledge sync has considerably improved our check-in and check-out processes, decreasing guide work. With instantaneous appointment imports and dwell standing updates, our service groups can now work extra effectively, specializing in delivering wonderful service.
“The API integration permits us to seize and replace buyer particulars, service alternatives, and digital signatures seamlessly, making all the course of sooner and extra dependable.
“We’re already seeing a positive impact on operational efficiency and customer satisfaction. This integration is a step forward in digitalising our aftersales experience, and we’re excited about its full rollout across our group.”
The API allows real-time knowledge sync between Tjekvik’s digital check-in and check-out options and the Pinewood Automotive Intelligence Platform. Sellers can mechanically import appointments, standing updates and paperwork.
When a buyer completes a house check-in, the system mechanically updates Pinewood.AI. When a buyer checks in on the Tjekvik kiosk, the appointment is reworked right into a restore order, updating Pinewood.AI to point out that the automobile is on-site.
Buyer-selected companies, upsell gadgets, and remarks are written immediately into the work order, eliminating miscommunication and knowledge entry errors. With all particulars in a single place, service groups can begin repairs sooner.
