Zopa Financial institution’s 2025 UK automotive dealerships survey has revealed seller enterprise priorities and the business’s key challenges.
The survey discovered clear pricing (19%), personalised experiences (18%), and strong after-sales assist (17%), are seller priorities as competitors intensifies.
Tim Waterman, chief business officer at Zopa Financial institution, stated: “Zopa’s 2025 UK automotive dealership survey captures a necessity to fulfill prospects the place they’re – on-line, offline and in between.
“In today’s rapidly changing industry, customers are highly price-conscious, often comparing financing options online and on the forecourt in real-time.”
Seller issues for 2025 embrace maintaining with technological developments (18%), attracting and retaining prospects (18%), and constructing a powerful digital presence (17%).
The survey revealed 62% of automotive purchases contain a mixture of on-line and in-person channels, with private loans (35%) predicted to dominate financing strategies.
The survey additionally revealed prime complaints about UK lenders which included sluggish credit score choices (38%), complicated onboarding course of (37%), and delayed payouts (34%).
As well as, demand for financing payouts is 56% larger at weekends in comparison with weekdays.
Waterman stated: “For sellers, securing gross sales can come right down to which lender can reply with clear pricing, quick decision-making, and seamless payouts—even on weekends.
“It’s essential for dealerships to partner with finance providers that can deliver an effortless and efficient experience to their customers.”
Despite these challenges, 80% of automotive salespeople stay optimistic about their dealership’s efficiency in 2025 and their foremost enterprise targets are enhancing sustainable practices (32%), enhancing buyer expertise (31%), and increasing car inventories (28%).
